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SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM GENERAL TERMS OF SERVICE

Last Update: June 2019

 

Welcome to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

In order to access your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM purchase you must digitally sign that you agree to and understand the following terms.

You have within 30 days of ANY transaction to request a no questions asked easy refund on SHOPIFYNERDS LLC. Simply message support or contact us at

nerdly@nerdlysolutions.com

 

The following terms and conditions (these "Terms of Service"), govern your access to and use of the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM website, including any content, functionality and services offered on or through SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (the "Site"), by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM and its subsidiaries SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. and SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Inc. (15203 N. Cave Creek Rd., Phoenix, Arizona 85032), as applicable (collectively, "SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM" "we" or "us").

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site or the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

 

 

 

Key Terms

Clients are users who purchase services on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

Custom Offers are exclusive proposals that a Verified Service Provider (VSP) can create in response to specific requirements of a Client.

Custom Orders are requests made by a Client to receive a Custom Offer from a Verified Service Provider (VSP).

Disputes are disagreements experienced during an order between a Client and Verified Service Provider (VSP) on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance is the aggregated amount of your Revenue as a Verified Service Provider (VSP) and/or returned payments from cancelled orders as a Client.

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits are credits that SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may provide users to be used only for purchases on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, subject to these Terms of Service or any other applicable laws and/or terms.

Offer Extras are additional services offered on top of the Verified Service Provider (VSP)’s Offer for an additional price defined by the Verified Service Provider (VSP).

Offer Packages allow Verified Service Provider (VSP) to offer services in different formats and prices. Packages can include upgrades, which lets Verified Service Provider (VSP) price their service for a basic price of over $5. ​

Offer Page is where the Verified Service Provider (VSP) can describe their Offer and the Offer’s terms, and the Client can purchase the Offer and create an order.

Offers® are services offered on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

Order Page is where Clients and Verified Service Provider (VSP) communicate with each other in connection with an ordered Offer.

Orders are the formal agreement between a Client and Verified Service Provider (VSP) after a purchase was made from the Verified Service Provider (VSP)’s Offer Page.

Payment Services Provider(s) are service providers that provide payment services to Clients and Verified Service Provider (VSP) in connection with the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform, including with respect to collection of funds from Clients in connection with the purchase of Offers, remittance and withdrawal of funds to Verified Service Provider (VSP) in connection with completed Offers, and the holding of funds in connection with SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balances.

Revenue is the money that Verified Service Provider (VSP) earn from completed orders and can either withdraw or use to purchase Offers on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, subject to these Terms.

Verified Service Provider (VSP) are users who offer and perform services through Offers on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

 

Overview (Main terms, in a nutshell)

  • Only registered users may buy and sell on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. Registration is free.
  • Offers on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may be offered at a base starting price of $5. Some Offers are offered at a base price of more than $5 as determined by the Verified Service Provider (VSP).
  • Clients pay SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM in advance to create an order (see Purchasing Section below regarding payment terms).
  • Orders are purchased through the Order button found on a Verified Service Provider (VSP)’s Offer page or through a Custom Offer.
  • For fees and payments please read the purchasing section here.
  • Verified Service Provider (VSP) must fulfill their orders and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Verified Service Provider (VSP)’ reputation and status.
  • Verified Service Provider (VSP) gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Offer Extras, or selling their Offer in multiples.
  • Users may not offer or accept payments using any method other than placing an order through SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.
  • Clients are granted all rights for the delivered work, unless otherwise specified by the Verified Service Provider (VSP) on their Offer page. Note: some Offers charge additional payments (through Offer Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
  • COM, DBA NERDLYSOLUTIONS.COM retains the right to use all published delivered works for SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM marketing and promotion purposes.
  • We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.

 

Verified Service Provider (VSP)

Basics

  • Verified Service Provider (VSP) create Offers® on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to allow Clients to purchase their services.
  • Verified Service Provider (VSP) may also offer Custom Offers to Clients in addition to their Offers.
  • Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.
  • COM, DBA NERDLYSOLUTIONS.COM accredits Verified Service Provider (VSP) once an order is completed. See our "Orders"section below for a definition of a completed order.
  • If an order is cancelled (for any reason), the funds paid will be returned to the Client’s SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 30 days after the order is marked as complete. Top Rated Verified Service Provider (VSP) and Pro Verified Service Provider (VSP) are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
  • Verified Service Provider (VSP) may not promote their Offers or any SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM content via the AdWords platform.
  • Verified Service Provider (VSP) may withdraw their revenues using one of COM, DBA NERDLYSOLUTIONS.COM’s withdrawal options(see Withdrawal Section below regarding payment terms).
  • The Verified Service Provider (VSP)'s rating is calculated based on the order reviews posted by Clients. High ratings allow Verified Service Provider (VSP) to obtain advanced Verified Service Provider (VSP) levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Verified Service Provider (VSP)’s account.
  • For security concerns, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may temporarily disable a Verified Service Provider (VSP)’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Clients, or associating multiple SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM accounts to a single withdrawal provider.
  • Verified Service Provider (VSP) are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency or location. Verified Service Provider (VSP) represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The Offer price shown on the Offer page is inclusive of all such taxes and charges that may apply to the Verified Service Provider (VSP).
  • Appointment as Limited Payment Collection Agent: Verified Service Provider (VSP) hereby appoints SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM as Verified Service Provider (VSP)’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Client, and remitting those payments to Verified Service Provider (VSP). Verified Service Provider (VSP) agrees that payment from Client to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM shall be considered the same as payment made directly to Verified Service Provider (VSP). Client’s payment obligation to Verified Service Provider (VSP) will be satisfied upon receipt of payment by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (or its Payment Services Provider, as applicable), and SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Verified Service Provider (VSP) in the manner described in these Terms of Service. In the event that SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (via Payment Services Provider) does not remit any such amounts to Verified Service Provider (VSP), the Verified Service Provider (VSP) will have recourse only against SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM and not the Client directly. Verified Service Provider (VSP) agrees that SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Clients that SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may deem necessary or prudent.
  • COM, DBA NERDLYSOLUTIONS.COM partners with Payment Services Providers for purposes of collecting Offer-related payments from Clients, transferring such payments from Clients to Verified Service Provider (VSP), and holding funds in connection with Sales Balances. All payments services in connection with the withdrawal of funds on the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform are performed by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Payment Services Providers.

 

Offers

  • Verified Service Provider (VSP) are allowed to post a select number of active Offers based on their Level status.
    • 7 Offers for Verified Service Provider (VSP) without a Level status.
    • 10 Offers for Level 1 Verified Service Provider (VSP).
    • 20 Offers for Level 2 Verified Service Provider (VSP).
    • 30 Offers for Top Rated Verified Service Provider (VSP).
  • Offers created on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM are User Generated Content.
  • Offers and/or users may be removed by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM from the Site for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials:
    • Illegal or Fraudulent services
    • Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here
    • Adult oriented services, Pornographic, Inappropriate/Obscene
    • Intentional copies of Offers
    • Spam, nonsense, or violent or deceptive Offers
    • Offers misleading to Clients or others
    • Reselling of regulated goods
    • Offering to prepare academic works on behalf of Clients
    • Services that extend beyond 30 days of service duration
    • Exceedingly low-quality Offers
    • Promoting SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM and/or SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Offers through activities that are prohibited by any laws, regulations, and/or third parties' terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
  • Offers that are removed for violations mentioned above, may result in the suspension of the Verified Service Provider (VSP)’s account.
  • Offers that are removed for violations are not eligible to be restored or edited.
  • Offers may be removed from our Search feature due to poor performance and/or user misconduct.
  • Offers may include pre-approved website URLs contained within the Offer description and requirements box. Offers containing websites promoting content, which violates SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Terms of Service, will be removed.
  • Offers are required to have an appropriate Offer image related to the service offered. An option to upload two additional Offer images are available to all Verified Service Provider (VSP). Verified Service Provider (VSP) must deliver the same quality of service as shown on their Offer images. Recurring deliveries that don’t match the quality shown on the Offer images may lead to the Verified Service Provider (VSP)’s account losing Verified Service Provider (VSP) status or becoming permanently disabled.
  • Offers may contain an approved Offer Video uploaded through the Offer management tools available on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.
  • Statements on the Offer Page that undermine or circumvent these Terms of Service is prohibited.
  • Eligible Offers in select Categories may set up Offer Packages to offer their services in structured formats with multiple price points for the selected Offer.

Offer Extras

  • Offer Extras are additional services offered on top of the Verified Service Provider (VSP)’s Offer for an additional price defined by the Verified Service Provider (VSP).
  • Offer Extras may be removed for violations of our Terms of Service. For specific terms, please see the Offers® section above for a list of services that violate our Terms of Service. Offers are subject to be removed due to violations found in Offer Extras.
  • The amount of Offer Extras, which can be offered, and the price for each Offer Extra, is based on your Verified Service Provider (VSP) Level. More information surrounding your accounts eligibility for Offer Extras can be found here.
  • Services offered through Offer Extras must be related to the base service and part of the deliverables on the order.
  • Offer Extras may cover different categories of services that are components to a higher quality delivered service.
  • Verified Service Provider (VSP) have the option to extend the duration of an order for each Offer Extra that is added to the order. This is to cover the time needed to complete the extra service.

Levels

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM is all about helping Verified Service Provider (VSP) leverage their skills. We seek to empower top performing Verified Service Provider (VSP) with helpful tools to grow their business. Verified Service Provider (VSP) who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may reward them with new statuses, special opportunities, benefits, and tools that come with it.

  • COM, DBA NERDLYSOLUTIONS.COM Verified Service Provider (VSP) can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
  • Advancement in Levels are updated periodically by an automated system.
  • The current Levels a Verified Service Provider (VSP) can achieve are, Level 1, 2, and Top Rated.
  • Verified Service Provider (VSP) who cannot maintain their high-quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Verified Service Provider (VSP) status and the benefits that come with it. For example, late deliveries, warnings to the Verified Service Provider (VSP)’s account and cancellations can cause a Verified Service Provider (VSP) to move to a different Level.
  • Advanced levels provide their owners with additional benefits, including offering offers for higher prices through Offer Extras, or selling their Offer in multiples.

Top Rated Verified Service Provider (VSP)

  • Top Rated Verified Service Provider (VSP) are chosen manually by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Verified Service Provider (VSP) gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
  • Top Rated eligibility is constantly evaluated by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to ensure that the quality standards and expectations of the Top-Rated selection is kept. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM retains the right to change a Top-Rated Verified Service Provider (VSP) status in light of such evaluation. In addition, Top Rated Verified Service Provider (VSP) who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Top-Rated status and the benefits that come with it.

Pro Verified Service Provider (VSP)

  • Pro Verified Service Provider (VSP) are pre-verified professionals who undergo a vetting process by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM editors. Applying for SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Pro is open to everyone: professional freelancers who are new to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, as well as existing SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Verified Service Provider (VSP).
  • Pro Verified Service Provider (VSP) eligibility is constantly evaluated by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to ensure that the quality standards and expectations of the Pro Verified Service Provider (VSP) selection is kept. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM retains the right to change a Pro Verified Service Provider (VSP) status in light of such evaluation. In addition, Pro Verified Service Provider (VSP) who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.

Verified Service Provider (VSP) Features

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Verified Service Provider (VSP) have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

  • Verified Service Provider (VSP) can also send Custom Offers addressing specific requirements of a Client.
  • Custom Offers are defined by the Verified Service Provider (VSP) with the exact description of the service, the price and the time expected to deliver the service.
  • Custom Offers are sent from the conversation page.
  • Services provided through Custom Offers may not violate SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Terms of Service.
  • Project Milestones:
    • Custom Offers above $100 may include up to three project milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer’s description and timelines.
    • A milestone is marked as Complete after it is delivered by the Verified Service Provider (VSP) and then accepted by the Client. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the order will be stopped, and all further milestones will be cancelled.
    • Once a milestone is delivered, Clients may choose to either continue with the order and pay for the next milestone, or to stop the order. Please note that if you choose to stop the order, the current delivered milestone will not be cancelled.

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Anywhere

  • COM, DBA NERDLYSOLUTIONS.COM Anywhere is a feature that allows Verified Service Provider (VSP) to send Custom Offers outside of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.
  • Services offered through SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Anywhere must comply with our Terms of Service.
  • Users accessing and purchasing from a SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Anywhere offer that are not already members of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, will be required to register with SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to create an order.
  • Verified Service Provider (VSP) are required to deliver proof of completion of services in the order page. Please see our Orders section for further details.
  • Communication for handling orders should be performed on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, through the order page. Users who engage and communicate off of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will not be protected by our Terms of Service.

Stock Images

  • Eligible Offers have the option to use Stock Images.
  • “Stock Images” is an Offer Extra that allows Verified Service Provider (VSP) to choose from an exclusive catalog of images as part of the final delivery of work.
  • Verified Service Provider (VSP) earn 25% of revenue from the Stock Images Extra, for completed orders only.
  • Important: Each selected Stock Image is authorized for a one-time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Verified Service Provider (VSP) are unauthorized to share the original image file with the Client or any third party.
  • Important: If you cancel an order that includes a Stock Image, the usage of that Stock Image will be cancelled as well, and you will no longer be able to use the Stock Image Extra on the same order.
  • All Stock Images are licensed by Getty Images®, who has full ownership and copyrights to the Stock Images provided on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM and shall be responsible for all Stock Images and their quality.
  • When using Stock Images, you represent and warrant the following:
    • You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images.
    • Stock Image(s) may not be used:
      • on a stand-alone basis with no other content;
      • for pornographic, defamatory or other unlawful purposes;
      • as templates used to create multiples copies of the same Offer;
      • for the purpose of enabling file-sharing of the image file; or
      • in logos, trademarks, services marks or any other branding or identifiers.
    • If Stock Images featuring individuals is used in connection with a sensitive, unflattering or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model.
    • You may not activate the “right-click” function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile, or disassemble the Stock Image(s) to enable the download or use Stock Images on a stand-alone basis.
    • No ownership or copyrights to Stock Images are granted to you.
  • Users can contact SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's customer support department for assistance here.

Shipping Physical Deliverables

Some of the services on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM are delivered physically (arts and crafts, collectable items, etc.). For these types of Offers, Verified Service Provider (VSP) may decide to add shipping charges. Verified Service Provider (VSP) can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).

  • Offers that include shipping costs must have physical deliverables sent to Clients.
  • Shipping costs added to an Offer only pertains to the cost Verified Service Provider (VSP) require shipping physical items to Clients.
  • Important: Clients who purchase Offers that require physical delivery, will be asked to provide a shipping address.
  • Verified Service Provider (VSP) are responsible for all shipping arrangements once the Client provides the shipping address.
  • COM, DBA NERDLYSOLUTIONS.COM does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
  • A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your work.

Withdrawing Revenues

  • To withdraw your revenue, you must have an account with at least one of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's Payment Service Providers for the withdrawal methods. All funds eligible for Withdrawal will be held on your behalf at an account with SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Payment Services Provider. All payment services, including withdrawal services will be provided by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Payment Services Provider.
  • Your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM profile can be associated with only one account from each SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM withdrawal methods. A Payment Service Provider withdrawal account can be associated with only one SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM profile.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 30 days after the order is marked as complete. Top Rated Verified Service Provider (VSP) are eligible to withdraw revenue following a safety clearance period of 14 days after the order is marked as complete.
  • To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
  • Withdrawals can only be made in the amount available to you.
  • Withdrawal fees vary depending on the withdrawal method.
  • Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.

Withdrawal Methods

* Additional fees may apply based on your location and currency.

 

Clients

Basics

  • You may not offer direct payments to Verified Service Providers (VSP) using payment systems outside of the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Order system.
  • COM, DBA NERDLYSOLUTIONS.COM retains the right to use all publicly published delivered works for SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM marketing and promotional purposes.
  • Clients may request a specific service from the Post a Request feature. Services requested on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM must be an allowed service on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

Purchasing

  • Clients pay SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to create an order from a Verified Service Provider (VSP)’s Offer page or Custom Offer, using the Order Now button. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM partners with Payment Services Providers for purposes of collecting Offer-related payments from Clients, transferring such payments from Clients to Verified Service Provider (VSP), and holding funds in connection with SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balances. All payments services in connection with the collection of funds on the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform are performed by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Payment Services Providers.
  • COM, DBA NERDLYSOLUTIONS.COM serves as Verified Service Provider (VSP)’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Client, and remitting those payments to Verified Service Provider (VSP). Client’s payment obligation to Verified Service Provider (VSP) will be satisfied upon receipt of payment by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (or its Payment Services Provider, as applicable), and SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Verified Service Provider (VSP) in the manner described in these Terms of Service. In the event that SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (via Payment Services Provider) does not remit any such amounts to Verified Service Provider (VSP), the Verified Service Provider (VSP) will have recourse only against SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM and not the Client directly.
  • In addition, Clients can request a Custom Order which addresses specific Client requirements and receive a Custom Offer from Verified Service Provider (VSP) through the site or through SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Anywhere.
  • In most locations, Offers may be purchased on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM by using one of the following payment methods: Credit Card, PayPal, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits or existing SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance. Additional payment methods may apply in certain locations.
  • Service fees are added at the time of purchase where a Client can review and accept the total amount requested to pay. These fees cover administrative fees. As of May 2019, the current fees assessed to the total purchase amount are $2 on purchases up to $40 and 5% on purchases above $40.
  • Your existing SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance will be automatically applied to your next purchase.
  • You may not offer Verified Service Provider (VSP) to pay, or make payment using any method other than through the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, payment information in connection with withdrawals is collected by either SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM or SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for proposes of processing withdrawal payments. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information
  • By using any payment method and/or providing payment details for making purchases on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM; and (d) such actions do not violate any applicable law.

Local Currencies

  • Clients may pay on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM in several different currencies. Unless stated otherwise, you will be charged in the currency displayed on the Order page. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the Order.
  • Clients should note that the Offers’ pricing is derived always from their original US$ price and, therefore, non-US$ currency prices may change daily in accordance with exchange rates fluctuations and may also include conversion fees. Clients always have the option to pay in US$ by changing their selected displayed currency.
  • If you paid for an Order in a currency other than US$ and your Order was later cancelled for any reason, the amount returned to your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same US$ value.
  • Your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance is always valued in US$, even if it is displayed in a non-US$ currency. Therefore, should you choose to view your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance in any currency other than US$, it may change daily in accordance with exchange rates fluctuations, while always maintaining the same US$ value. Users always have the option to view their SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance in US$ by changing their selected displayed currency.

Taxes

  • Clients may be charged with indirect taxes (such as VAT or GST) depending on their residency, location and any applicable law, in addition to the Offer price shown on the Offer page.
  • Clients agree that they are responsible to comply with all tax requirements applicable to them, including but not limited to any obligation to deduct or withhold taxes. It is hereby clarified that all prices and fees that appear on the Site are the net amounts that will be paid following any direct or indirect taxes, levy, withholding tax and/or deductions.

Orders

Basics

  • Once payment is confirmed, your order will be created and given a unique SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM order number (#NO).
  • Verified Service Provider (VSP) must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Offer.
  • Using the Deliver Work button may not be abused by Verified Service Provider (VSP) to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the Verified Service Provider (VSP)’s rating and result in a warning to Verified Service Provider (VSP).
  • An order is marked as Complete after it is marked as Delivered and then accepted by a Client. An order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the order was marked as Delivered.
  • We encourage our Clients and Verified Service Provider (VSP) to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's Customer Support department for assistance here.

Handling Orders

  • When a Client orders a Offer, the Verified Service Provider (VSP) is notified by email as well as notifications on the site while logged into the account.
  • Verified Service Provider (VSP) are required to meet the delivery time they specified when creating their Offers. Failing to do so will allow the Client to cancel the order when an order is marked as late and may harm the Verified Service Provider (VSP)'s status.
  • Verified Service Provider (VSP) must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.
  • Users are responsible for scanning all transferred files for viruses and malware. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • Clients may use the "Request Revisions" feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the Verified Service Provider (VSP)'s description on their Offer page or they do not match the requirements sent to the Verified Service Provider (VSP) at the beginning of the order process.

 

Reviews

  • Feedback reviews provided by Clients while completing an order are an essential part of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's rating system. Reviews demonstrate the Client's overall experience with the Verified Service Provider (VSP) and their service. Clients are encouraged to communicate to the Verified Service Provider (VSP) any concerns experienced during their active order in regard to the service provided by the Verified Service Provider (VSP).
  • Leaving a Client's feedback is a basic prerogative of a Client. Feedback reviews will not be removed unless there are clear violations of our Terms of Service.
  • To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform from users within our Community. Purchases arranged, determined to artificially enhance Verified Service Provider (VSP) ratings, or to abuse the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
  • Feedback comments given by Clients are publicly displayed on a Verified Service Provider (VSP)’s Offer page.
  • Work Samples are the delivered images and videos sent to a Client in a delivery message. Work Samples are added to a Verified Service Provider (VSP)'s Live Portfolio on their Offer page if the Client chooses to publish the Work Sample while providing a public feedback review.
  • Withholding the delivery of services, files, or information required to complete the Offer’s service with the intent to gain favorable reviews or additional services is prohibited.
  • Responding and posting a review: Once work is delivered; the Client has three days to respond. If no response is provided within the response period, the order will be considered completed.
  • Users are allowed to leave reviews on orders up to 10 days after an order is marked as complete. No new reviews may be added to an order after 10 days.
  • Verified Service Provider (VSP) may not solicit the removal of feedback reviews from their Clients through mutual cancellations.

 

Disputes and Cancellations

We encourage our Clients and Verified Service Provider (VSP) to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's Customer Support department for assistance here.

Basics

  • Order cancellations can be performed on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, when eligible, by Customer Support or through the Resolution Center per order.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily or permanently disabled. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that a Client or Verified Service Provider (VSP) encounters an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.
  • COM, DBA NERDLYSOLUTIONS.COM, through its Payment Services Providers, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the Client shall be subject to full payment for the Offer and the delivery may not be used if payment is cancelled for any reason.
  • If an order is cancelled (for any reason), the funds paid will be returned to the Client’s SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance.
  • Revisions to deliveries can be performed by Verified Service Provider (VSP) based on the Verified Service Provider (VSP)’s Offer and customer care. Verified Service Provider (VSP) may determine the amount of revisions offered to Clients, including no revisions.
  • Requests for revisions can be performed through the Order page while the order is marked as Delivered.
  • Requesting to gain more services from Verified Service Provider (VSP) beyond the agreed requirements by using the Request Revisions button is not allowed.

Order Cancellations

  • COM, DBA NERDLYSOLUTIONS.COM encourages Clients and Verified Service Provider (VSP) to resolve service disputes mutually using the Resolution Center.
  • Eligibility for requests to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM delivery system. See below for Order specific eligibility.
  • Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 30 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially cancelled (i.e. we can only cancel the entire order when it is justified).
  • In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 30 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Client’s SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance and will be deducted from the Verified Service Provider (VSP)’s SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance or, if there are no sufficient amounts in the Verified Service Provider (VSP)’s SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance, from future revenues of such Verified Service Provider (VSP).
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Verified Service Provider (VSP) if the service was rendered as described in the Offer page. Clients may rate their experience with the Verified Service Provider (VSP) on the order page, including the overall level of service quality received.
  • Clients must use SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Resolution Center to address their concerns and desired resolution related to the service provided by their Verified Service Provider (VSP) prior to contacting Customer Support. Customer Support will not take any action against Orders where the Clients failed to inform their Verified Service Provider (VSP) of issues related to the Verified Service Provider (VSP)’s service and will allow Verified Service Provider (VSP) to provide a resolution first. This does not include non-permitted usage of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.
  • Any non-permitted usage of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Terms of Service.
  • COM, DBA NERDLYSOLUTIONS.COM Customer Support will cancel orders based on, but not limited to, the following reasons:
    • Active Orders(after the Client submits their requirements and before the Verified Service Provider (VSP) delivers on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM)
      • The Verified Service Provider (VSP) is late andunresponsive for more than 24 hours while the order is marked as Late.
      • Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
      • Users supplied or included copyright/trademark infringing materials as part of the Client requirements or the Verified Service Provider (VSP)’s delivery.
      • The user is no longer an active SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM user due to Terms of Service violations or closure of their account.
    • Delivered Orders(after the Verified Service Provider (VSP) clicks Deliver Now and before the order is marked as complete)
      • The Verified Service Provider (VSP) uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to Clients. Note: Multiple reported offenses will result in permanent suspension of your account.
      • The Verified Service Provider (VSP) delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
      • The Verified Service Provider (VSP) requests additional payments, on or off the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform, by withholding the final delivery of services directly related to the agreed requirements.
      • The Verified Service Provider (VSP) is withholding the final delivery of services for improved ratings.
      • Clients who abuse the Request Revisions button to gain more services from Verified Service Provider (VSP) beyond the agreed requirements.
      • Clients who threaten to leave a damaging review to gain more services from the Verified Service Provider (VSP) not related to the agreed requirements.
    • Completed Orders(after the order is marked as complete and before the 14-day limitation)
      • Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
      • Clients who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use is found on the Verified Service Provider (VSP)’s Offer page and cannot be retroactively included once the order is completed for over 14 days.
      • COM, DBA NERDLYSOLUTIONS.COM Customer Support will review cases of Order delivery manipulation that prevents Clients and Verified Service Provider (VSP) from fully utilizing our Resolution Center that enabled the order to be marked as complete.

Refunds

  • COM, DBA NERDLYSOLUTIONS.COM does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Client's SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance and are available for future purchases on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. Until January 1, 2019, funds returned to your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance from cancelled orders will not include service fees paid. As of January 1, 2019, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM returns service fees to your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance once an order is cancelled. In any event, if the service fees were not returned to your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Balance following an order cancelation, such service fees’ amount will be exempted from your next purchase on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.
  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team (based on the Order’s original payment currency). To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

 

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits

  • In certain instances, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM may offer You credits (“SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits” or “Credits”), either for promotional purposes or otherwise, to be used for purchasing Offers and/or other services offered on the Site. Your available Credit balance will appear in your account. Your valid SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits will be automatically applied to your next purchase and can be viewed in your order summary after you place the order. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits are subject to different time limitations and will expire after their predefined term. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits serve only as an incentive to use SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, and, therefore, are not redeemable for cash, have no cash value and are nonrefundable. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits may be subject to additional conditions and restrictions as will be disclosed to You upon receipt of the Credits. Credits may be voided in the event of fraud, misuse, or violation of these Terms. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM reserves the right to modify or cancel the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits program at any time. If you or SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM deactivate or suspend your SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM account, any unused SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Credits in your account will be forfeited.

User Conduct and Protection

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM reflect the diversity of an expanding Offer economy. Members of the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM community communicate and engage through orders, social media, and on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Community Forums.

SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. This section relates to the expected conduct users should adhere to while interacting with each other on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

To report a violation of our Terms of Service, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.

 

Basics

  • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM in order to circumvent or abuse the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM messaging system or SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform is not permitted.
  • Any necessary exchange of personal information required to continue a service may be exchanged within the order page.
  • COM, DBA NERDLYSOLUTIONS.COM does not provide any guarantee of the level of service offered to Clients. You may use the dispute resolution tools provided to you in the order page.
  • COM, DBA NERDLYSOLUTIONS.COM does not provide protection for users who interact outside of the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM platform.
  • All information and file exchanges must be performed exclusively on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's platform.
  • Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
  • COM, DBA NERDLYSOLUTIONS.COM is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
  • Users may not submit proposals or solicit parties introduced through SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM to contract, engage with, or pay outside of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.

Orders

  • Users with the intention to defame competing Verified Service Provider (VSP) by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
  • Users are to refrain from spamming or soliciting previous Clients or Verified Service Provider (VSP) to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
  • COM, DBA NERDLYSOLUTIONS.COM reviews cases of payment provider chargebacks and disputes on behalf of Verified Service Provider (VSP). Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Verified Service Provider (VSP)’s favor. If the chargeback case allows, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM (or one of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Payment Services Providers) will return parts or full revenue back to Verified Service Provider (VSP), otherwise the chargeback amount will be borne by the Verified Service Provider (VSP).

 

Offers

  • Users may report Offers to Customer Support that may be in violation of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Terms of Service based on the reported Offer’s replicated similarity to pre-existing services (copycat Offers).
  • Verified Service Provider (VSP) warrant that any content included in their Offers shall be original work conceived by the Verified Service Provider (VSP) and shall not infringe any third-party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Offers, Verified Service Provider (VSP) represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Offers.
  • COM, DBA NERDLYSOLUTIONS.COM will respond to clear and complete notices of alleged copyright or trademark infringement. Our Intellectual Property claims procedures can be reviewed here.

 

Reporting Violations

If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

Violations

Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity but can lead to your account losing Verified Service Provider (VSP) statuses or becoming permanently disabled based on the severity of the violation.

Non-Permitted Usage

Adult Services & Pornography - SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM does not allow any exchange of adult oriented or pornographic materials and services.

Inappropriate Behavior & Language - Communication on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM should be friendly, constructive, and professional. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.

Phishing and Spam - SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Offers or orders.

Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Verified Service Provider (VSP) further confirm that whatever information they receive from the Client, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Client. Any users who engage and communicate off of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will not be protected by our Terms of Service.

Authentic SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Profile - You may not create a false identity on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, misrepresent your identity, create a SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).

Intellectual Property Claims - SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.

Fraud / Unlawful Use - You may not use SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM for any unlawful purposes or to conduct illegal activities.

Abuse and Spam

Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Terms of Service is cause for permanent suspension of all accounts.

Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. This includes creating new multiple accounts to harass members through our message or ordering system.

Selling Accounts - You may not buy or sell SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM accounts.

Proprietary Restrictions

The Site, including its general layout, design and content, is exclusively owned by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM and protected by copyright and trademarks. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.

General Terms

  • COM, DBA NERDLYSOLUTIONS.COM reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service or due to any illegal or inappropriate use of the Site or services.
  • Violation of SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's Terms of Service may get your account disabled permanently.
  • Users with disabled accounts will not be able to sell or buy on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.
  • Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
  • Users have the option to enable account Security features to protect their account from any unauthorized usage.
  • Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
  • Verified Service Provider (VSP) will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's approval.
  • Disputes should be handled using SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's dispute resolution tools ('Resolution Center' on the order page) or by contacting SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM Customer Support.
  • COM, DBA NERDLYSOLUTIONS.COM may make changes to its Terms of Service from time to time. When these changes are made, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will make a new copy of the terms of service available on this page.
  • You understand and agree that if you use SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM after the date on which the Terms of Service have changed, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will treat your use as acceptance of the updated Terms of Service.

User Generated Content

User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM by our users (Clients and Verified Service Provider (VSP)) is User Generated Content. SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Furthermore, SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM is not responsible for the content, quality or the level of service provided by the Verified Service Provider (VSP) (even if they are Pro Verified Service Provider (VSP), Top Rated Verified Service Provider (VSP) or otherwise). We provide no warranty with respect to the Offers, their delivery, and any communications between Clients and Verified Service Provider (VSP). We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate Offers® service offers.

By offering a service, the Verified Service Provider (VSP) undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM. Verified Service Providers (VSP) advertising their Offer online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Offer and may lead to the suspension of the Verified Service Provider (VSP)'s account.

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement - please see our Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

Ownership

Ownership and limitations: Unless clearly stated otherwise on the Verified Service Provider (VSP)'s Offer page/description, when the work is delivered, and subject to payment, the Client is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the Verified Service Provider (VSP), and the Verified Service Provider (VSP) waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the U.S. Copyright Act. In the event the delivered work does not meet the requirements of work-for-hire or when US Copyright Act does not apply, the Verified Service Provider (VSP) expressly agrees to assign to Client the copyright in the delivered work. All transfer and assignment of intellectual property to Client shall be subject to full payment for the Offer and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work shall be the exclusive property of Client and Verified Service Provider (VSP) assigns all rights, title and interest in the delivered work. Some Offers (including for custom created work) charge additional payments (through Offer Extras) for a Commercial Use License. This means that if you purchase the Offer for personal use, you will own all rights you require for such use and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Offer Extra and will have broader rights that cover your business use.

For Voice Over Offers, when the work is delivered, and subject to payment, the Client is purchasing basic rights, (which means the Client is paying a one-time fee allowing them to use the work forever and for any purpose except for commercials, radio, television and internet commercial spots). If you intend to use the Voice Over to promote a product and/or service (with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through Offer Extra. If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through Offer Extra. For further information on the type of buy-outs, please read below.

Verified Service Provider (VSP) further confirm that whatever information they receive from the Client, which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the Client.

Furthermore, users (both Clients and Verified Service Provider (VSP)) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, including Offer texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM for no consideration for marketing and/or other purposes.

Voice Over Commercial Buy-Out

When purchasing a Voice Over Offer, the Verified Service Provider (VSP) grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over (except for commercials, radio, television and internet commercial spots).

By purchasing a Commercial Rights (Buy-Out) with your order, in addition to the basic rights, the Verified Service Provider (VSP) grants you with a license to use the Voice Over for any corporate, promotional and non-broadcast purposes. Corporate, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-product profit or service (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.

By purchasing a Full Broadcast Rights (Buy-Out) with your order, in addition to the Commercial Rights, the Verified Service Provider (VSP) grants you with a license for full broadcasting, which includes internet, radio, and TV "paid channels" including (by way of example): television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.

This Buy-Out is subject to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM's Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Verified Service Provider (VSP) nor SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

Commercial Use License

By purchasing a “Commercial Use License” with your order, the Verified Service Provider (VSP) grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. All intellectual property rights of the purchased delivery are hereby assigned to you. “Permitted Commercial Purposes” means any business-related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business-related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM’s Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Verified Service Provider (VSP) nor SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM NOR ANY PERSON ASSOCIATED WITH SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Automatic Translation

THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

The Site has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation; however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the website and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.

The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which the official version is.

Limitation on Liability

IN NO EVENT WILL SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF VERIFIED SERVICE PROVIDER (VSP), SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF VERIFIED SERVICE PROVIDER (VSP).

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with SHOPIFYNERDS LLC, DBA NERDLYSOLUTIONS.COM.